Refund & Cancellation Policy

Effective Date: November 3, 2025

At Kayjen Consulting LLC, we want you to be satisfied with our Services. This policy outlines how cancellations and refunds are handled.

1. No Refunds Policy

2. Rescheduling Policy

While we do not offer refunds, we understand that life happens. You may reschedule your session one time at no additional charge if:

How to Reschedule:

Email info@kayjen.com with:

• Your booking confirmation number
• Your preferred new date/time options

We will do our best to accommodate your request based on availability.

Additional Reschedules:

If you need to reschedule more than once, a $25 rescheduling fee will apply for each additional change.

Late Reschedule Requests:

Requests made less than 48 hours before your session cannot be accommodated. Your original booking will be forfeited with no refund or credit.

3. Cancellation by Kayjen

If we must cancel your session due to:

• Instructor illness or emergency
• Technical issues on our end
• Insufficient enrollment (for group workshops)

You will receive:

• Option A: Full refund (including all fees)
• Option B: Reschedule at no additional charge to any available date
• Option C: Credit toward a future session of equal or greater value

We will notify you as soon as possible (at least 24 hours before the session when feasible).

4. No-Show Policy

If you do not attend your scheduled session and did not cancel in advance:

• No refund will be provided
• No rescheduling at no charge

We understand emergencies happen. If you missed your session due to a true emergency (medical, family, etc.), contact us within 24 hours. We will review on a case-by-case basis.

5. Technical Issues

5.1 Client-Side Technical Issues

If you experience technical difficulties on your end (e.g., internet outage, cannot access Teams, computer problems), we are not responsible for issuing refunds or rescheduling at no charge.

We recommend:

• Test your setup before the session (join link is provided in advance)
• Have a backup internet connection if possible
• Contact us before the session if you anticipate issues

5.2 Kayjen-Side Technical Issues

If we experience technical difficulties that significantly disrupt your session (e.g., instructor cannot connect, severe audio/video issues), you are entitled to:

• A full refund, OR
• A complimentary rescheduled session

6. Chargebacks and Disputes

7. Changes to This Policy

We may update this Refund & Cancellation Policy at any time. Changes will be posted on our website with a new "Effective Date."

For existing bookings, the policy in effect at the time of booking applies.

8. Contact Us

Questions about cancellations or refunds? Contact us: