Privacy Policy

Effective Date: November 3, 2025 | Last Updated: November 3, 2025

Kayjen Consulting LLC ("Kayjen," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (kayjen.com) and Services.

By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you book a session or contact us, we collect:

• Contact Information: Name, email address, phone number
• Payment Information: Processed by Stripe (we do not store credit card details)
• Session Details: Date, time, service type selected
• Communication: Messages sent via contact forms or email

1.2 Information Automatically Collected

When you visit our website, we may collect:

• Technical Data: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on site, referring website
• Cookies: Small files stored on your device (see Section 5)

1.3 Information from Third Parties

We use the following third-party services that may collect data:

• Calendly: Scheduling and booking information
• Stripe: Payment processing and transaction details
• Microsoft Teams: Meeting attendance and participation data
• Netlify: Website hosting and analytics

2. How We Use Your Information

We use your information to:

• Provide Services: Schedule sessions, send confirmations, conduct workshops
• Process Payments: Charge for Services and issue refunds when applicable
• Communicate: Send booking confirmations, reminders, session links, and follow-up materials
• Improve Services: Analyze usage patterns and gather feedback
• Legal Compliance: Comply with legal obligations, resolve disputes, enforce our Terms

2.1 Marketing Communications

With your consent, we may send:

• Educational content and AI tips
• Announcements about new workshops or services
• Occasional promotional offers

You can opt out at any time by clicking "unsubscribe" in any email or contacting info@kayjen.com.

3. How We Share Your Information

We may share your information only in these circumstances:

3.1 Service Providers

We share information with trusted third parties who help us operate:

• Calendly: Scheduling and calendar management
• Stripe: Payment processing (subject to Stripe's privacy policy)
• Microsoft 365: Video conferencing and recording storage (subject to Microsoft's privacy policy)
• Netlify: Website hosting

These providers are contractually obligated to protect your data and use it only for services we request.

3.2 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or to:

• Protect our legal rights
• Investigate fraud or security issues
• Comply with regulatory obligations

3.3 Business Transfers

If Kayjen is acquired, merged, or sells assets, your information may be transferred to the new owner. We will notify you via email if this occurs.

4. Session Recordings

4.1 Recording Practices

We may record workshops and one-on-one sessions for:

• Quality assurance and instructor training
• Providing you with a playback link (if requested)
• Creating anonymized educational content

4.2 Your Consent

By attending a session, you consent to being recorded. If you do not consent, please notify us before the session starts.

4.3 Storage and Retention

Recordings are stored securely in Microsoft OneDrive and are:

• Accessible only to Kayjen instructors and authorized personnel
• Retained for up to 12 months unless you request deletion
• Not shared publicly without your explicit written permission

4.4 Your Rights

You may request:

• A copy of any recording in which you appear
• Deletion of your recording (subject to legal retention requirements)

Contact info@kayjen.com to exercise these rights.

5. Cookies and Tracking

5.1 What Are Cookies?

Cookies are small text files stored on your device that help websites remember your preferences.

5.2 How We Use Cookies

• Essential Cookies: Required for website functionality (e.g., maintaining your session)
• Analytics Cookies: Help us understand how visitors use our site (e.g., Netlify Analytics)

5.3 Your Choices

Most browsers allow you to:

• Block or delete cookies
• Receive alerts when cookies are set

Note: Disabling cookies may limit website functionality.

We do NOT use cookies for targeted advertising or tracking across other websites.

6. Data Security

We take reasonable measures to protect your information, including:

• Encryption: Data transmitted via SSL/TLS encryption
• Access Controls: Limited access to personal data (only authorized personnel)
• Third-Party Security: We use reputable providers (Stripe, Microsoft, Netlify) with strong security practices

7. Data Retention

We retain your information for as long as necessary to:

• Provide Services you've purchased
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes or enforce agreements

Retention Periods:

• Contact Information: Retained until you request deletion
• Payment Records: 7 years (required for tax compliance)
• Session Recordings: 12 months (unless you request earlier deletion)
• Marketing Data: Until you unsubscribe

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 Access and Correction

You can request:

• A copy of your personal information
• Corrections to inaccurate or incomplete data

8.2 Deletion

You can request deletion of your personal information, subject to:

• Legal retention requirements (e.g., tax records)
• Ongoing contractual obligations (e.g., active bookings)

8.3 Opt-Out of Marketing

You can unsubscribe from marketing emails at any time.

8.4 Do Not Sell My Information (California Residents)

We do NOT sell personal information. This right is automatically honored.

8.5 Data Portability

You can request your data in a machine-readable format (e.g., CSV, JSON).

To exercise your rights, email info@kayjen.com. We will respond within 30 days.

9. International Users

Kayjen operates from the United States. If you are located outside the U.S., your information will be transferred to and processed in the U.S., where data protection laws may differ from your country.

By using our Services, you consent to this transfer.

For EU/UK Residents: We comply with applicable GDPR principles, including lawful processing, data minimization, and your rights under Articles 15-22.

10. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect information from minors.

If we discover we have collected data from a child under 18, we will delete it promptly. If you believe a child has provided us with information, contact info@kayjen.com.

11. Third-Party Links

Our website may contain links to external sites (e.g., AI tool providers, resources). We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before sharing information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. If we make material changes, we will:

• Post the updated policy on our website with a new "Last Updated" date
• Notify you via email (for significant changes)

Your continued use of our Services after changes take effect constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact: